Customer journey audit
Follow a real purchase from first click to post-delivery email. Find where carts get abandoned, expectations break, and buyers quietly don't come back.
$1,500 – $2,000
Website & comms review
Product pages, checkout copy, email flows, and transactional messages — a line-by-line read of every word your customer actually sees.
$1,200 – $1,800
New eyes review
When you've been inside your own store for years, you stop seeing it. A fresh read of your site, flows, and brand from outside the stack.
$900 – $1,200
Post-purchase experience
The window between "order confirmed" and "package opened" is where repeat customers are made or lost. Let's make yours count.
$1,200 – $1,800
Survey design & analysis
Your reviews and NPS scores are telling you something. Post-purchase surveys, exit intent, and abandonment research — designed to hear what customers actually mean.
$1,200 – $1,800
Returns & complaints process
Damaged items, missing orders, chargebacks, and public reviews. When things go wrong, your response is the brand — let's get it right.
$1,000 – $1,500
Process mapping
Fulfillment, inventory, customer service, and all the handoffs in between. Document how things actually work — then figure out how they should.
$1,000 – $1,500
Vendor & cost review
Shopify apps, SaaS subscriptions, marketing tools, fulfillment fees. The stack you've built up over years, read top to bottom — with honest numbers on what each one is actually earning.
$600 – $900
Tech stack assessment
Shopify theme, Klaviyo flows, review platforms, shipping apps, analytics, the twelve integrations nobody remembers turning on. A full audit of what's connected, what it costs, and what it's actually doing.
$1,800 – $2,500
Quiet is a one-person consulting practice based in Plymouth, Massachusetts. No associates. No junior staff doing the work while a partner takes the credit.
When you hire Quiet, you get one experienced person who listens carefully, thinks clearly, and delivers honest recommendations in plain language. The work isn't glamorous — it's operational. It's looking at how your business actually functions, where customers get confused or frustrated, and what small changes would make the biggest difference.
I've spent years managing technology, operations, and customer-facing systems at institutions that had to do a lot with limited resources. I understand the constraints small organizations work under — and I'm not here to sell you solutions you don't need.
Good fits
Founder-led DTC brands
Niche Shopify and WooCommerce shops
Curated specialty retailers
Makers selling their own work
Shops past the scrappy phase, not yet at an agency